Frequently Asked Questions

Our system uses Google's Gemini AI to analyze content patterns, combined with a continuously updated database of known fraud patterns. The AI examines multiple factors including language patterns, urgency indicators, suspicious links, and behavioral anomalies to calculate a fraud risk score.

FraudGuard currently supports:

• Email content: Phishing detection, spam identification
• SMS messages: Smishing (SMS phishing) detection
• Phone numbers: Scam caller identification
• Transactions: Payment fraud analysis

Our AI-powered system achieves over 95% accuracy in fraud detection. The system continuously learns from new patterns and is updated regularly. False positive rates are typically below 2%, ensuring legitimate transactions aren't unnecessarily blocked.

Yes! Pro and Enterprise plans allow you to:

• Set custom fraud score thresholds
• Define transaction amount limits
• Create whitelists/blacklists
• Configure automated response actions

Yes! All new accounts start with our Free tier, which includes 100 API requests per day. You can upgrade to Starter (₹399/mo), Pro (₹1,999/mo), or Enterprise (₹4,999/mo) at any time. All paid plans include a 14-day money-back guarantee.

If you encounter an error:

1. Check the error handling documentation
2. Verify your API token is valid and not expired
3. Check rate limits on your account
4. Review request format and required parameters
5. Contact support if the issue persists

Absolutely. We take security seriously:

• All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• No data is stored longer than necessary for analysis
• GDPR and CCPA compliant
• Regular security audits and penetration testing
• SOC 2 Type II certified (Enterprise tier)

Our API combines AI and traditional methods for comprehensive fraud detection:

• AI-Powered Analysis: Uses Google's Gemini API to analyze email, SMS, and phone communications for phishing attempts, social engineering, and suspicious patterns.
• Behavioral Analytics: Monitors transaction patterns to identify unusual activity like sudden large transfers or rapid transaction sequences.
• Keyword & Pattern Matching: Identifies known fraud indicators such as "urgent," "verify account," "suspended," and suspicious URLs.
• Real-Time Risk Scoring: Every transaction receives an instant fraud score (0-1) indicating the likelihood of fraudulent activity.
• Machine Learning Fallback: If AI services are unavailable, rule-based detection ensures continuous protection.

We prioritize user privacy with strict data handling policies:

• Minimal Data Collection: We only collect data necessary for fraud analysis - transaction metadata, amounts, and content for analysis.
• Short Retention Period: Transaction content is deleted within 30 days after analysis. Only anonymized fraud patterns are retained for improving detection.
• GDPR Compliant: Full right to access, modify, and delete your personal data at any time.
• No Third-Party Sharing: Your data is never sold or shared with third parties, except as required by law.
• Audit Logs: Complete transparency with access logs showing when and how your data was accessed.

FraudGuard is designed to meet industry-leading security and compliance standards:

• PCI DSS Compliance: Adheres to Payment Card Industry Data Security Standards for handling payment information.
• SOC 2 Type II: Independently audited for security, availability, and confidentiality controls (Enterprise tier).
• GDPR Compliant: Full compliance with European Union data protection regulations.
• CCPA Compliant: Meets California Consumer Privacy Act requirements for user data rights.
• ISO 27001: Information security management system certification in progress.

2FA adds an extra layer of protection to your FraudGuard account:

• TOTP Implementation: Uses Time-based One-Time Password (TOTP) compatible with Google Authenticator, Authy, and other authenticator apps.
• Prevents Account Takeover: Even if your password is compromised, attackers cannot access your account without the 6-digit code from your device.
• No SMS Vulnerabilities: Unlike SMS-based 2FA, TOTP doesn't rely on potentially insecure text messages.
• Easy Setup: Scan a QR code once, and your authenticator app handles the rest automatically.
• Backup Codes: Recovery codes provided in case you lose access to your authenticator device.

Our fraud response system follows a careful review process:

• Automatic Hold: Transactions with fraud scores above 0.7 are automatically held for review and won't complete immediately.
• User Notification: You're immediately notified via dashboard and email when a transaction is flagged for review.
• Manual Review: You can review the fraud analysis details, including the AI's reasoning and specific red flags identified.
• Two Options: Approve the transaction if you confirm it's legitimate, or cancel it if you agree it's suspicious.
• Learning System: Your decisions help train the model to better understand your legitimate transaction patterns.
• False Positive Protection: The system learns from approved flagged transactions to reduce future false alarms.